Below is a list of commonly asked questions I receive from my customers. I am more than happy to answer any questions you may have, please feel free to email me at:
Q: How long before I can expect my custom strap?
A: My build time right now is 10-12 weeks.
Q: My strap is too wide to fit into the lugs, what now?
A: This is actually by design, I cut the lug width 1mm wider than the watch clearance to allow for the compression of the strap over time. If I cut each strap exactly the right width it will compress, “shrink”, and leave a small gap between the lugs and the strap, which drives me crazy. Gently pinch the leather at the end of the strap to fit in between the lugs and set your pin/screw. In time it will fit perfectly.
Q: Can you make a strap to fit a deployant clasp?
A: Yes. For the best fit, I may ask you to send me the deployant clasp. This way I can cut and fit the strap to the exact specs of the clasp. It is not always required, but if I have the deployant in hand I can guarantee a perfect fit.
Q: Can you rush my strap order? I really need it in two weeks.
A: In short the answer is NO. I work very hard to provide excellent customer service, and pushing any order in front of another is just bad service, and unfair to patrons awaiting their purchase. I do my absolute best to get straps on your wrist by the deadline I provide (see above). Besides, do you really want me to hurry while creating your strap? The last thing I will do is jeopardize the quality of my product to meet a deadline. Trust me, they are well worth the wait.
Q: How thick are your straps?
A: All of my strap will vary slightly in thickness however a typical military strap will be approximately 4-4.5mm thick at the lugs, and taper to 3-3.5mm at the ends. Bridle Straps will be more consistent in thickness and will be a standard 3.5-4mm thick all the way through.
Q: What is the difference between full stitch, box stitch and end stitch?
A: Full stitch is stitched around the perimeter of the strap, but is left open at at the lug ends. (See Below)
A: Box stitch is stitched around the perimeter of the strap and is closed or “boxed” across the lug ends. (See Below)
A: End stitch is only stitched across the lug ends and buckle end of the strap. (See Below)
Q: What is pull-up leather?
A: Pull-up leather is a tanning process that infuses the leather with fats and oils so that when the leather is stretched or bent there is a temporary displacement of the fats and oils causing a dramatic and temporary lightening of the leather. Or See below:Dublin Pull-up leather from Horween
Q: Can you send me an image of the military leather you are going to use for my strap before you make it?
A: No problem at all. I understand, you have a specific color/texture/condition in mind. You should see exactly what you will be getting. Please allow 3-4 days for me to send images of the leather I plan to use for your strap.
Q: How do your straps hold up over time?
A: Leather will change in color and condition, however construction and quality should never be an issue. If there is any problem at all, EVER, simply send me the strap and I will take care of it. Here is a picture of a strap in English military leather I made for my Seiko over 2 years ago. The strap is in great condition and in my opinion looks even better with age.
Q: What happens if I get my strap wet?
A: Getting your strap wet occasionally will not be a problem at all. The leather may darken slightly, however it will not affect the glue or stitching what so ever. Over exposure or daily showering should be avoided however. Leather is a natural product and will be susceptible to moisture and sweat over time.
Q: What length do I order for a 7” wrist?
A: I can’t tell you how many times this comes up, so I have just resorted to telling customers my own personal strap length story. I have a 7 1/2” wrist and I started with OEM length which is 115/75mm. Once I ordered my first after market strap, I moved up to 135/85mm. My first vintage strap was 150/85mm, and now I wear a strap that is 160/90mm. So the only thing I can suggest that you order your strap a bit longer.
Here is a basic chart to follow:
6.0″ – 6.5″ 15cm – 16.5cm = 120/75mm
6.6″ – 6.9″ 16.6cm – 17.5cm = 125/75mm
7.0″ – 7.5″ 17.6cm – 19cm = 130/80mm
7.6″ – 7.9″ 19.1cm – 20cm = 135/85mm
8.0″ – 8.5″ 20.1cm – 21.5cm = 140/90mm
8.6″ – 9.0″ 21.6cm – 23cm = 145/95mm
Q: You claim your straps are hand made, does that mean you use a machine, or sew by hand?
A: I sew by hand. Each strap is literally hand stitched using two needles attached to one piece of waxed thread. Each stitch is made by crossing each needle from front to back, starting at one end of the strap, and finishing at the other end.
Q: Why don’t your straps come with tubes?
A: I don’t ship my straps with tubes because I only use OEM tubes for all of my personal straps, and I have just gotten used to changing the tubes with each strap. There are many places to order tubes online if you would like an extra pair.
Q: What makes them so expensive?
A: There are a lot of elements that factor into the equation. Each strap is literally hand made, and takes between 3-4 hours to complete over several days. All of the leather I use is top quality new or vintage leather that has been hand selected and treated. Every element from the buckles I use to the packaging design are handled by me. Each strap I create is literally 1 of 1, there will be no other strap like it.
Q: How much is shipping to other Countries?
A: I have shipped to South Korea, China, The Netherlands and Australia. There are 3 basic options. I primarily ship with USPS Express Mail.
1. USPS First Class (25$ US) which takes just about two weeks with no tracking number.
2. USPS Express (30-60$ US) which takes 3-10 days and you will be provided a tracking number.
3. UPS/Fedex (cost varies greatly) which takes 1-8 days and you will be provided a tracking number.
Q: What is your Research & Development process?
A: I take a lot of pride in my work, especially when it comes to research and development. I don’t put out a ton of new products because I truly believe that perfecting one is better than pushing out ten. But rest assured, I am putting a lot of effort into the development of new products.
Note: Prices are subject to change due to fluctuation in international shipping rates.
Still have questions? Please contact me anytime! I look forward to hearing from you.