This page consists of customer interactions I have had over the years. I take great pride in customer service, and I will do everything I can to make your experience a positive one.
I take pride in delivering world class customer service. Below are a few of the responses I have received from my customers.
"The strap arrived on Saturday and it definitely lives up to expectation. Fit and finish is absolutely top-notch, well done, and thanks!"
Mike, Minneapolis MN
" Love the strap! Your strap is a perfect match for the Bronzo."
David, New York NY
"Just got received my strap. Its super comfortable and looks great on my Panerai. I also like your new coat of arms logo!"
David - Your work is quite exceptional!!! Quality and attention to detail! You make the most comfortable straps and I have no hesitation ordering from you nor recommending your work.
Totally appreciate it!!!!!!!
Happy holidays!!! I'll have photos of the strap/382 this weekend.
Luke, NYC NY
Thank you for making me this awesome strap. It’s only getting better with each passing day of wearing it on my wrist. The quality and workmanship and impressive and I appreciate you taking the time to make a truly custom strap. What you designed really compliments the Submariner and I’ve already received some nice compliments. I’m sure it’s only a matter of time before I put in an order for another. Thanks again!
Chris, Rochester NY
"Thanks for the beautiful strap, It came in the mail yesterday. This one is definitely a keeper, thanks so much."
Alvin , Melbourne AU
"I received the Painted Ammo strap today, and just mounted it on my Panerai 176. It looks great and is a great vintage fit!"
Thanks so much,
Regina, Minneapolis MN
"I received the strap today, and I absolutely love it! It's the perfect color, and is an amazing quality! I think I may want another one... Once again I wanted to let you know how pleased I am with the strap you made for my Panerai Luminor. It is a perfect match! The quality is superb, and in my opinion adds value to an already valuable timepiece. I'm including a couple images of my watch with the new band attached, I can't wait to get the black "Swiss Leather" strap..."
"I received the black strap today, and I absolutely love it! The texture of the leather is amazing, once again the workmanship/quality is above any of my expectations."
Mike, Gonzales LA
"I got the PAM 320 a few days ago in Florence. I actually swapped out the OEM strap for your chestnut bridle leather strap at the boutique. The combination is phenomenal! Thanks for making such a great strap and I look forward to getting some more from you in the future."
"The strap is great. Here are some pictures of it on the B and R. Thanks for everything and take care. Your work is fantastic."
Michael, State College PA
Hi Dave,"Got the strap today, I must say its better looking in person, the texture, color and feel is excellent!!! More Power to you!!! you'll be hearing from me soon..."Best,Mark
David,"Just got home today to find your package. Let me start off by saying that your presentation is outrageously nice. The wooden box is a touch by which no other strapmaker can compare. It shows you really have a passion for your craft and really believe in putting your best foot forward. These are characteristics that few people in this day and age possess and I must commend you for this. Now getting to the straps, they are more gorgeous than even in the pictures. They are better than what i could have imagined when we first started conversing. The feel, smell, quality, details, etc. is something very special. The black dye on the edges really brought something extra to the pieces. You are truly a craftsman and artist in my book, not just any ol' strapmaker. Thank you for being so kind and patient with my indecisiveness throughout the entire process. I look forward to having a continued relationship with you in regards to my future strap needs. You've been a fantastic person to work with and I have nothing but praises for you and your work. Thanks again! I'm sure we'll be in touch soon enough. Have a great rest of the weekend and all the best."Sincerely,Sean
Sean, Claremont CA
"Strap made it! :) Very nice packaging! Thanks again David. This means a lot to me. You'll be seeing more orders from me."Love it!Craig
Craig, Boulder CO
"I just returned from vacation and received my strap and cuff and I love them! Thank you so much."
Clem, San Diego CA
David,"I couldn't be more impressed with the strap!... Wow, it is gorgeous. Thank you so much and here are some pics for you to use on your website."Daniel
Daniel, Elgin IL
"First of all, great presentation, very impressive case & the care put into carefully wrapping the straps.....Also I'm impressed with the short turnaround time for custom order strap. As far as the straps, I'm really in love with the leather, lots of character & very soft, perfect tones & great craftsmanship! Fits just perfectly. I really can't get enough how amazing they look specially in my 115. I'm used to buying a ton of straps from many strapmakers, but by far, yours are on a very different level. I'm very pleased & looking forward to see your future creations. Congratulations on your dedication & great customer service."
Many thanks, CN
Carlos, Beverly Hills CA
"The strap is perfect. I was also very impressed with how quickly you got this to me and especially with your careful packaging. Thanks again."
David, Montreal CA
"I've just received the strap. It is a great strap and soft as butter. Lovess it. Thank you very much!"
Danny, Melbourne AU
“Great strap! Fits my Tissot perfectly, thanks.”
Adam, Rochester NY
From start to finish I will be the only person handling your purchase. There is no factory, shipping department, or employees to deal with. Your strap will be designed, constructed, packaged, and shipped by me.